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That's when I found that the notebook does not move beyond a black screen with fan noise when started with the wireless receiver in the USB 3.0 port, although it works normally if the receiver is inserted only after the notebook boots up. But I need to have the receiver in the USB 3.0 port on the front edge of the notebook so that it can easily be moved to and from a front USB port of the I3 desktop. During my separate setup tests the notebook worked normally with the USB 2.0 wireless receiver of a new Logitech MK540 keyboard/mouse set inserted in a powered USB 3.0 hub connected to a USB-C port. LOGITECH OPTIONS BLACK SCREEN PCI recently decided to set it up on the same desk as a desktop with a UHD monitor so that she could use either PC with the monitor. But she preferred to continue to use her basic I3/HD/HD desktop. I will respond to your points in order.īut first some background information: This powerful I7/SSD/UHD X360 notebook was a gift to my wife in late 2017. Please click “ Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.Ĭlick the “ Kudos, Thumbs Up " on the bottom right to say “Thanks” for helping! Refer this article to further troubleshoot no boot issues with the PC. Ensure that Turn on Fast Startup is checked. If prompted by UAC, then click/tap on Yes.ĥ. Click/tap on the Change settings that are currently unavailable link at the top.Ĥ. Click/tap on the Choose what the power buttons do link on the left side.ģ. Open Control Panel and go to Power Options.Ģ. Follow the prompts to restart your computer.Īlso, I would suggest you enable Fast Start-Up on the system and check if it helps. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?Ħ. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.ĥ. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.ģ. Turn off the computer and wait five seconds.Ģ. If you are able to boot into BIOS try the steps recommended below to restore BIOS to default.ġ. Press and hold the power button for at least 15 seconds. Follow these steps to perform a hard reset:ĭisconnect all peripheral devices and remove all USB devices and media cards. Click HereĬompletely resetting the computer can resolve many issues that cause a blank screen. Refer this article to know more information about using the HP support assistant. LOGITECH OPTIONS BLACK SCREEN DRIVERSTry updating the BIOS and chipset drivers on the PC to the latest version using the HP support assistant. Please share the product number of the PC to assist you better.Įxcellent description and a great diagnosis done. LOGITECH OPTIONS BLACK SCREEN UPDATEWere there any recent windows update on the PC? Have you tried checking with an external monitor? Does the issue persist? Hey there! for stopping by the HP Support Forums!
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